FAQ

FREQUENTLY ASKED QUESTIONS

FAQ

FREQUENTLY ASKED QUESTIONS

Two things make error fare alerts possible. Firstly, we have our own web crawlers, with which we scan websites like MyHolidayGuru and HolidayPirates every couple of minutes for new content. Web crawlers download content from websites, similar to how Google does.

Secondly, we have direct access to product data from travel providers via APIs.

The data from our web crawlers and the travel provider APIs is processed using our intelligent algorithms. These algorithms recognise when an error fare is published, and you are automatically and instantly notified of new error fares via email.

Unfortunately, this function is not yet available, though we are working on it!

Yes!
No. You will only be sent links to very cheap travel deals - nothing else.

Nothing. This service is provided to you free of charge.

A good explanation of what best to do can be found here: https://www.urlaubsguru.de/


Before booking in case of an price error:
Never call the provider!
If you do, the error fare will quickly be corrected ;)

After booking:
Not all error fares go through. As a rule, travel providers can cancel error fares within a few days of the booking without legal consequences. However, providers often do not notice error fares on account of the huge numbers of bookings they process, or the cost to the provider of cancelling bookings may be too high. Such cancellations also damage the image of the provider, which is why many error fares end up actually going through.

As a rule: If the provider does not cancel your booking within 14 days, you can be fairly certain that it will remain in place and that you will be able to travel.

After signing up, you will receive notifications of new error fares straight to your inbox as soon as these fares are published.

This has numerous advantages:

  • You are always among the first to get the information, significantly increasing your chances of being able to book tickets before they are sold out or the error is corrected.
  • You will save loads of time, since you will no longer need to spend hours poring over travel blogs and travel deal websites.
  • You will be notified of all error fares free of charge.

Error fares are extremely cheap travel deals from travel providers. Sometimes even price errors can occure as a result of human error or system error. For example, an employee can forget to enter a "0" on the end of a price, or the system may fail to add the fuel surchage.